SalamAir GDS Booking Policy 

1. General Definitions & Scope

• "Agent" refers to any BSP, ARC, OTA, consolidator, or ticketing partner authorized to issue SalamAir (OV/960) or Hahn Air (HR/169) ticketing stock. 
• This policy governs all booking, ticketing, refund, EMD, and GDS-related activity. 
• ADMs may be issued in accordance with IATA Resolution 850M for violations involving fare application, taxes, card misuse, refund abuse, or GDS violations. 

2. Appointment & Agency Obligations

• Agents must use only approved PCCs and GDS locations. 
• The agent is fully responsible for sub-agents and all activity under their PCC. 
• Agents must comply with SalamAir fare rules, Conditions of Carriage, and all related policies. 

3. GDS Product outline

BSP
We currently have 11 Active BSP markets: Ticket issuance on OV-960.
Bahrain, Oman, KSA, UAE, India, Turkey, Kuwait, Qatar, Pakistan, Sri Lanka, and Bangladesh. Other countries issue on HR-169 

4. GDS Booking & Integrity Rules

4.1 Valid Booking Requirements 

• Accurate passenger names – no placeholders or test names. 
• Mandatory contact data (SSR CTCE/CTCM). 
• Follow ticketing time limits (TTL). 
• No speculative, passive, duplicate, or impossible itineraries. 
• Churning of the same segment more than twice is prohibited. 

4.2 Booking Misuse Penalties (ADM triggers) 

• Hidden inventory. 
• Excessive churning. 
• TTL abuse or rebooking to extend TTL. 
• Fake/test/incomplete names. 
• Inactive/passive segments. 
• Impossible or illogical journeys. 
  Throwaway ticketing – selling tickets with a fictitious origin or destination to reduce fare, prohibited under IATA Resolution 830a. 
• Skiplagging (hidden city ticketing) – intentionally omitting the final segment of a ticketed itinerary. 

5. Ticketing & Refund Procedures

5.1 Ticketing Rules 

• Ticketing only once the customer has confirmed travel. 
• Must comply with fare rules. 
• E-tickets only – paper tickets not accepted. 

5.2 Voiding Rules 

• Void is not permitted. 

5.3 Refund/Reissue Conditions 

• Fare differences and penalties must be collected as per fare rules. 
• Reissue must retain original ticket number. 
• Refunds require waiver codes when outside fare conditions. 
• Non-refundable tickets refunded without authorization will incur full ADM. 

6. EMD (Ancillary Services) Policy

6.1 SalamAir currently does not offer any ancillaries in the GDS.

7. ADM Fees & Triggers

8. Audit & Dispute Process 

• ADM to be issued via BSP Link. 
• SalamAir can issue all ADMs within 12 months from the ticketing date. 
• Dispute window: 15 calendar days from ADM notification by SalamAir. 
• Supporting documentation is required (fare rules, waiver approval, etc.). 
• SalamAir may group related ADMs or audit recurring patterns. 
• Email: sales@salamair.com 
• Subject Line: “ADM Dispute / Refund Request – [Ticket Number & Record Locator]” 

9. Compliance Monitoring & Sanctions 

• Booking and ticketing activities will be routinely monitored. 
• Audits may be random or targeted. 
• Repeated abuse results in: 
• Warning notice 
• GDS inventory restriction 
• ADM surcharge 
• Ticketing authority suspension 
• IATA escalation 
• Reinstatement requires formal corrective action and approval.

10. Confidentiality & Data Handling 

• All agency access to SalamAir content is revocable. 
• Passenger and booking data must follow applicable privacy law. 
• Agents must ensure confidentiality by subagents and staff. 

11. Amendments & Legal 

• SalamAir may amend this policy without prior notice. 
• Continued booking after revision equals acceptance. 
• Policy governed by relevant applicable law. 

12. Contact Information 

• For inquiries or disputes, contact: 
• Email: sales@salamair.com 
• Subject Line: “{Nature of Query} – [Ticket Number & Record Locator]”