BAGGAGE INFORMATION
HAND BAGGAGE
Passengers travelling aboard with us may carry one 7 kg item of unchecked hand baggage ( 56 cm x 45 cm x 25 cm ) for free; this allowance excludes one small laptop bag or small ladies’ handbag which may not exceed ( 25 cm × 33 cm × 20 cm ). If Unchecked Baggage should exceed the dimensions, weight allowances, or safety requirements for travel; then you may be required to check-in your baggage at our nearest check-in counter, where our agents will be happy to assist you with any questions or applicable excess baggage rates. Additionally, please visit our terms & conditions section; or contact any of our authorized agents for further assistance.
Bringing aboard any valuable item, musical instrument, or diplomatic bag in the form of Unchecked Baggage exceeding size or weight limitations, may require the purchase of one or more additional seats next to the passenger(subject to availability). All items not meeting said requirements for Unchecked Baggage will not be permitted on board.
CHECKED BAGGAGE
We always like to give you as many options as possible so you can get the most for your money. With this in mind you can select your checked baggage weight during the booking process from either 20kg or 30kg. You can carry two pieces of check-in luggage with you, please ensure your name and personal details are attached to each piece.
A passenger can carry a maximum 20Kg of check-in baggage in addition to the baggage allowance shown on your ticket.
We recommend pre-booking your baggage allowance online in just a few clicks; alternatively you can visit our sales offices or travel partners to arrange.
When arriving at the airport with no pre-booked baggage you will only have the option of checking upto 30kg which will be subject to excess baggage rates.
The maximum weight for an individual piece of baggage is 32kgs with the total dimensions of 160cms (W+D+L). Any irregular sized luggage will be refused checking-in.
When your baggage is checked we will provide an I.D tag for each piece. Your checked baggage will be flying with you whenever possible, but occasionally, due to safety, security or logistics we are forced to carry it on a different flight. But do not fear, we will deliver the baggage that you have been separated from, unless the law says you must be present for customs clearance.
Restricted baggage
For your safety, and in compliance with international regulations, we place some restrictions on the items you can carry in your cabin baggage.
Restricted baggage items
To prevent delays to you and other passengers, we ask that items that may cause injury or do not comply with security or safety guidelines for carriage in your cabin baggage, be placed in your checked-in baggage. These items should be appropriately packed for carriage as checked baggage, in accordance with the International Air Transport Association’s (IATA) Dangerous Goods regulations and relevant local regulations.
-
1- Not Permitted
Dangerous goods
Dangerous Goods are classified as items or substances that are capable of posing a hazard to Health ,Safety , Property or Environment . The transport of these goods is regulated by international civil aviation regulations, and they are generally not allowed in either cabin baggage or checked baggage, with some exceptions.
See the table below to determine what items are classified as Dangerous Goods, what is permitted in baggage and what you need to declare at the airport.
** SalamAir does not carry Dangerous Goods materials **
Not permitted in hand baggage
Category Example items Guns, Firearms and other devices that discharge projectiles devices designed to cause serious injury by discharging a projectile, or that could be mistaken for such device, including toys, antiques and replicas - Firearms of all types, including pistols, revolvers, rifles, shotguns
- Toy guns, replicas and imitation firearms capable of being mistaken for real weapons.
- Component parts of firearms, (excluding telescopic sights).
- Compressed air and CO2 guns, including pistols, pellet guns, rifles and ball bearing guns.
- Signal flare pistols and starter pistols.
- Bows, cross bows and arrows.
- Harpoon guns and spear guns- Slingshots and catapults.
Stunning devices: devices designed specifically to stun or immobilize - Devices for shocking, such as stun guns (e.g. teasers) and stun batons.
- Animal stunners and animal killers.
- Disabling and incapacitating chemicals, gases and sprays, such as mace, pepper or capsicum spray, tear gas, acid sprays and animal repellent sprays.
Objects with sharp points or edges that could be used to cause serious injury - Items designed for chopping, such as axes, hatchets and cleavers.
- Ice axes and ice picks.
- Razor blades, box cutters.
- Knives with blades of more than 6 cm.
- Scissors with blades of more than 6 cm as measured from the fulcrum.
- Martial art equipment with sharp points or edges- Swords and sabers.
Workers tools that could be used to cause serious injury - Crowbars.
- Drills and drill bits, including cordless portable power drills.
- Tools with blades or shafts more than 6 cm that could be used as weapons, such as screwdrivers, chisels.
- Saws, including cordless portable power saws.
- Blowtorches- Bolt guns and nail guns
Blunt Instruments objects that could be used to cause serious injury when used to hit - Baseball and softball bats.
- Clubs and batons – such as billy clubs, blackjacks, and night sticks.
- Martial arts equipment.
Explosives and incendiary substances devices (including replicas) that could be used to cause serious injury or threaten the safety of the aircraft - Ammunition.
- Blasting caps.
- Detonators & fuses.
- Mines, grenades and other explosive military stores.
- Pyrotechnics, including fireworks.
- Smoke generating canisters or cartridges- Dynamite, gunpowder and plastic explosives.
** SalamAir does not carry Dangerous Goods materials **Not permitted in checked baggage
Category Example items Corrosives - Mercury, acids, alkalis and wet cell batteries.
- Infectious substances such as bacteria, viruses.
- Poisons such as insecticides, weed killers, arsenic and cyanides.
- Radioactive Material.
Oxidizing Materials & Organic Peroxides Bleaches and fiber glass repair kits. Compressed Gases* (deeply refrigerated, flammable, non-flammable and poisonous) Butane, oxygen*, propane and aqualung cylinders. Flammable Liquids and Solids Lighter or heavier fuels, paint and all matches* Explosives Fireworks, flares, ammunition*, Christmas crackers and firearms. -
2- Permitted With Conditions
Aside from the above restrictions on items you can carry within your checked or hand baggage, please note the below:
- Medical and toilet articles in small quantities may be carried.
- Sporting ammunition - up to 5kg may be carried in checked baggage if they are properly boxed. Contact your local SalamAir office for prior approval.
- Safety matches may be carried on the person.
- Liquids, aerosols and gels may be carried in hand baggage in individual containers with a capacity not greater than 100 ml (or equivalent) and contained in one transparent re-sealable plastic bag of a capacity not exceeding 1 litre (or equivalent). The contents of the plastic bag shall fit comfortably and the bag must be completely closed. The size of the plastic bag must not exceed 20cm x 20cm (8 inches x 8 inches). Medications, baby milk/foods and special dietary requirements in the form of liquids or gels will be allowed.
- Lithium batteries
Whether a lithium battery can be carried by air or not depends on its configuration and either watt-hour (Wh) rating (for rechargeable) or lithium content (LC) (for non-rechargeable).
Use the following table to determine if your battery is acceptable:
Watt-Hour rating (Wh) or (Li content) Configuration Hand baggage Checked baggage Operator Approval ≤ 100 Wh (2g) In equipment Yes (Max 15) Yes No ≤ 100 Wh (2g) Spares Yes (Max 20) No No > 100 to ≤ 160 Wh In equipment Yes Yes Yes > 100 to ≤ 160 Wh Spares Yes (Max 2) No Yes > 160 Wh Must be presented and carried as Cargo in accordance with the IATA Dangerous Goods Regulations - To convert amp-hours (Ah) to watt-hours (Wh), multiply (Ah) by voltage.
- Passengers can carry up to 15 portable electronic devices containing lithium ion batteries. The watt-hour rating for batteries should not exceed 100 (or 2g, for lithium metal).
- Maximum number of batteries allowed is 20 per passenger, regardless of the type of battery.
- Spare batteries may not be placed in checked baggage. The terminals of all spare batteries should be protected from short circuit by enclosing them in their original retail packaging; taping over the terminals; or using separate plastic bags for each battery.
- Batteries contained in equipment such as laptop computers, cameras or mobile phones, must be switched off and measures taken to ensure that they cannot be accidentally activated when placed in checked baggage.
- Lithium batteries classification
- Small (up to 100 watt-hours / up to 2g lithium metal): Including those used in mobile phones, watches, MP3 players and most original laptop batteries.
- Medium (100-160 watt-hours / up to 8g lithium metal): Including some extended-life batteries for laptop computers, and batteries used by audio or video professionals.
- Large (more than 160 watt-hours / more than 8g lithium metal): Primarily used in industry and including those found in some electric and hybrid vehicles, as well as mobility devices and scooters.
- Smart baggage
Salam Air has specific restrictions in regard to the transportation of ‘smart baggage.’
Smart baggage devices often have:
- A lithium ion battery power bank that charges electronic devices such as mobile phones and laptops
- A lithium ion battery that is used for a stand up scooter or sit on vehicle
- Bluetooth, radio frequency identification and Wi-Fi capability
- GPS tracking with or without GSM capability
- Electronic baggage tags
- Electronic locks
- Self-propelled baggage
Smart baggage equipped with a permanently fixed (non-removable) lithium battery is not allowed as ‘carry-on’ or as ‘checked baggage.’
Smart baggage equipped with a removable lithium battery can only be accepted as checked baggage if the battery is removed. The removed lithium battery must then be carried on board by the passenger and must remain in their hand baggage.
If your smart baggage is brought on board as a carry-on, the lithium battery must remain in the baggage. When transporting, measures must be taken to prevent unintentional activation and to protect the device from damage. The device must be completely switched off (not in sleep or hibernation mode).
The rules above do not apply to smart baggage equipped only with lithium button cells.
- Special baggage items
Contact us if you plan to carry any equipment or products that fall within the below categories:
- Chemicals: Household cleaners, mercury, paint, and any other type of chemicals
- Gas: Aerosol cans, gas cylinders
- Heavy work: Including electrical tools and equipment used for drilling, expeditions and mining as well as automobile parts
- Medical: Dental apparatus, diagnostic specimens, frozen embryos
- Special interest (sport, hobbies): Ammunition, musical instruments, and equipment used for camping, photography, and diving
- Other : Frozen food, household goods
SPORTS EQUIPMENT
Feel free to carry some sporting equipment within your hand luggage provided that the equipment does not exceed 7 kg and with in the parameters of 56 cm x 45 cm x 25 cm. Anything above these parameters the luggage will be requested to be check-in at a nominal fee. Please ask your check-in agent for more information or call our 24/7 call center.
Things like - Tennis/badminton rackets and soft balls are fine. Please keep in mind that any equipment that could be deemed dangerous must be within your checked baggage. This includes but is not limited too:
Sports Bats
Golf Clubs
Hard sports balls (Cricket, snooker etc)
Our team will always be on hand when you are checking so if you are unsure about your equipment or have any other questions we are here to help.
MISHANDLED BAGGAGE
Find out what you need to do if your baggage is delayed, lost or damaged while you're flying with SalamAir.
What do I do if my baggage is delayed?
If your baggage is delayed, you need to report it to the SalamAir desk at the airport straight away. They'll put you in touch with a handling agent who'll help you get your bag back as soon as possible.
If your bag shows up within 5 days, your handling agent will contact you so you can come and pick it up.
If your bag is delayed for more than 5 days, the SalamAir baggage services team will take over the search and contact you when they find it. If your bag hasn't been found after 21 days, it's considered lost.
What do I do if my baggage is lost?
If your bag has been missing for more than 21 days, fill in this form and attach the following documents:
The reference number from the missing bag report given to you by the handling agent at the airport when you reported your bag missing
A scanned copy of the missing bag report
your contact number
The booking reference for the SalamAir flight you were travelling on when your bag went missing
What compensation do I get if my baggage is lost?
If your baggage is lost, SalamAir will not be liable to pay to replace your bag and its contents. To find out more information on lost baggage, see our Conditions of Carriage.
What do I do if my baggage is damaged?
If your baggage is damaged while you're flying with SalamAir, you need to report it to the SalamAir desk at the airport straight away. They'll put you in touch with a handling agent who will give you a damage report.
You then need to email a damage claim within 1 month of travel tobaggage.services@salamair.com along with:
A scanned copy of the damage report given to you by the handling agent
A copy of the bag tag
Proof of excess baggage payments, if any
a copy of your boarding pass
The receipt for the repair to your baggage
A photo of the damaged item
If your baggage is too damaged to repair, you need to get a letter from the repair shop to confirm this.
What compensation do I get if my baggage is damaged?
If your damage claim is successful, SalamAir will pay for your bag to be repaired or replaced.
