FREQUENTLY ASKED QUESTIONS 


About Your Flight

  • WHY DOESN'T SALAMAIR ALLOW UNACCOMPANIED MINORS TO FLY?


    We Like To Guarantee Our Services Are Always Consistent Throughout All Of Our Destinations. We Never Want Compromise Our Customers' Experience So For The Time Being We Have Decided Not To Offer This Service.

  • WHAT HAPPENS IF I MISS MY FLIGHT?

    It depends on which Fare Family you have purchased.
    If you have purchased a LIGHT Or FRIENDLY Fare, you will not receive a refund; if you've purchased a 'FLEXI' a refund is possible up to 12 Hours before departure, a refund fee of OMR 15 per person per ticket will be charged. After 3 Hours before departure no refund is permitted.

  • WHEN IS THE LATEST I CAN ARRIVE AT THE GATE BEFORE DEPARTURE?

    You Must Be At The Departure Gate No Later Than 25 Minutes Before Your Flight Departs. If You Arrive Later Than This, You Won't Be Able To Travel And We Won't Offer A Refund.
    If You're Denied Boarding On A Flight For Which You Have A Valid Booking Confirmation, You'll Be Entitled To Travel On The Next Available SalamAir Flight. You'll Also Get Refreshments And A SalamAir Voucher . This Does Not Apply If We Refuse To Carry You For Reasons Permitted By Our Conditions Of Carriage

  • I'M PREGNANT. ARE THERE RESTRICTIONS ON WHEN I CAN FLY?

    You Can Fly With Us As Normal Up To The End Of Your 27th Week Of Pregnancy. Our On Flight Team Will Do Everything They Can To Ensure Your Journey Is As Comfortable As Possible.

    After The 27th Week Of Pregnancy You Will Need To Provide Us With A Medical Report Or Letter, Signed Or Stamped By A Doctor With The Following Information:

  • I'M PREGNANT. ARE THERE RESTRICTIONS ON WHEN I CAN FLY?

    You Can Fly With Us As Normal Up To The End Of Your 27th Week Of Pregnancy. Our On Flight Team Will Do Everything They Can To Ensure Your Journey Is As Comfortable As Possible.

    After The 27th Week Of Pregnancy You Will Need To Provide Us With A Medical Report Or Letter, Signed Or Stamped By A Doctor With The Following Information:

    The Exact Number Of Weeks You Have Been Pregnant.
    Your Expected Date Of Delivery.
    That The State Of Your Pregnancy Is Normal And Confirming That You Are Fit To Fly For The Duration Of The Booked Flights
    Please Ensure The Letter Is Written In English And The Issue Date Is Within 48 Hours Of The Departure Date.
    You Cannot Fly With Us After The End Of The 35th Week Of Pregnancy. In The Case Of Twin, Triplets Or Other Multiple Births You Can Fly With Us Up Until The End Of Your 32nd Week Of Pregnancy. In Both Cases If You're Planning A Return Flight With Us It Must Be Before This.


On Board

  • CAN I TAKE LIQUIDS IN MY HAND BAGGAGE?

    You Can Take Up To 100 Ml Of Liquids On Board, But Check With Your Departure Airport For The Latest Information.

  • IS THERE ANY MEDICAL EQUIPMENT AVAILABLE ON BOARD?

    All Of Our aircraft Have First Aid Kits And First-Aid Oxygen On Board. We Do Ask Our Passengers To Let Us Know Of Any Additional Requirements As Early As Possible Within The Booking Process.

  • IS THERE FOOD AVAILABLE ON BOARD?

    Yes. We Offer A Selection Of Snacks, As Well As Drinks To Buy On Board.

  • CAN I TAKE A STROLLER ON BOARD?

    No. Strollers Need To Be Checked Into The Aircraft Hold. There's No Charge For This. You Will Be Able To Hand Your Stroller To Our Customer Service Staff At The Gate.

  • WHAT SHOULD I DO IF I LEAVE SOMETHING ON THE PLANE?

    If You Leave Something On Board, Contact The Arrival Airport's Lost Property Department.

  • CAN I TRAVEL WITH FIREWORKS, CRACKERS OR PARTY POPPERS?

    No. They Are Not Permitted On Board Or In The Baggage Hold.

  • CAN I SMOKE ON BOARD?

    No. All SalamAir Flights Are Non-Smoking.


FARE & TICKET

  • CAN I CHANGE THE NAME OF A PASSENGER ON MY BOOKING?

    We Don't Allow Name Changes On Our LIGHT, FRIENDLY or FLEXIBLE Fares. Any Name Change Will Result In Purchasing New Ticket. 

  • DOES SALAMAIR ISSUE TICKETS ?

    We'll Issue You With An Electronic Booking Confirmation Once Your Booking Has Been Paid For.

  • DOES SALAMAIR OFFER CHILD DISCOUNTS?

    No, Unless It's For An Infant (Up To 2 Years Old) Sharing A Parent's Seat.
    However, There Are Some Differences In Taxes For Children, So If Your Child Is More Than 2 Years Old And Less Than 11 (For Both Their Outbound And Return Flights) You Should Book Them As A Child. The Fare Will Be The Same As An Adult Fare, But The Taxes Might Be Lower.

  • I MADE MY BOOKING ONLINE - WHERE CAN I CHANGE OR CANCEL IT?

    Depending On The Fare Type You Have Purchased, You Can Change Your Booking Via The Call Centre.

  • I MADE MY BOOKING THROUGH THE CALL CENTRE - WHERE CAN I CHANGE OR CANCEL IT?

    Depending On The Fare Type You Have Purchased, You Can Change Your Booking Via The Call Centre.

  • I MADE MY BOOKING THROUGH A TRAVEL AGENT - WHERE CAN I CHANGE OR CANCEL IT?

    Depending On The Fare Type You Have Purchased, You Can Change Your Booking Through The Travel Agent You Purchased Your Ticket With.

  • CAN I CHOOSE MY SEAT BEFORE I FLY?

    Yes. Pre-Booking A Seat Costs From OMR 1 Baisas To OMR 7 Depending On The Location In The Cabin. You can select your seat while making your booking or after via "Manage Your Booking" feature. 

  • CAN I GET A GROUP FARE?

    Yes, If More Than 9 OR If 10 Or More People Are Travelling Together Then You Can Be Classified As A Group. Depending On Demand, Special Group Fares May Be Available On Some Routes. To Request A Group Fare Complete The Form Here

  • WHAT TYPES OF FARES DOES SALAMAIR OFFER?

    We Offer Three Types Of Fares
    LIGHT, FRIENDLY, FRIENDLY VALUE, FRIENDLY PLUS And FLEXI - Click Here For More Details

  • CAN I GET A REFUND ON MY FARE?

    Unless Applicable Laws Provide Otherwise, We Don't Offer Cash Refunds Because Of Processing Costs, But If You Have A FLEXIBLE Fare And Decide To Cancel Your Flight, We Will Issue A Voucher To Use For Future Travel With SalamAir

  • WHY COULDN'T I GET THE LOWEST FARE?

    Seats Are Sold On A First-Come, First-Served Basis. If You Can't Get The Lowest Fare, It Simply Means One Of Your Fellow Passengers Has Got There First.


PAYMENT

  • CAN I PAY CASH FOR MY BOOKING?

    Yes, Through Your Travel Agent Or By Visiting Our Ticket Desks Which Will Soon Be Opened At Muscat And Salalah Airport.

  • CAN I PAY USING A CREDIT/DEBIT CARD?

    Yes, You Can Pay Using A Credit/Debit Card. You'll Be Charged An Administration Fee For The Booking. If You Pay With Your Credit/Debit Card, SalamAir Will Ask To See It At The Airport Before You Board Your Flight.

    If A Credit/Debit Card Has Been Used To Pay On Behalf Of Someone Else, We'll Need To See A Photocopy Of The Front Of The Credit/Debit Card And A Photocopy Of The Cardholder's Passport At The Airport.
    If You Can't Produce These Photocopies At The Airport, SalamAir Will Not Allow You To Travel. This Is An Extra Level Of Security Designed To Protect You.
    If A Credit/Debit Card Has Been Used You’ll Be Charged 3% For The Booking. 

  • HOW DO I GET A 3D SECURE IPIN?

    You Can Receive It Via Your Mobile Number Or Email Address Which Is Setup On Your Banking Contact Information.

  • WHAT HAPPENS IF I ENTER MY CREDIT CARD DETAILS INCORRECTLY?

    If You Have Already Enrolled And You Enter The Details Incorrectly, Your Payment Will Either Be:

    Declined And You Will See A Message On The Final Checkout Page Displaying This
    You Will Not Be Able To Complete The Transaction Process And You Will Be Unable To Move From The Secured Page.
    In The Event That This Should Happen, We Would Recommend That You Contact Your Card Issuing Bank Immediately.

  • WHAT HAPPENS IF I CANCEL THE TRANSACTION?

    Your Credit Card Will Not Be Charged. You Will Be Taken Back To The Payment Options Page And You Can Choose To Pay With An Alternate Credit Card.

  • ANY OTHER QUESTIONS?

    If You Have Any Other Questions Regarding This Process, Please Contact Your Card Issuing Bank For Assistance.


BAGGAGE

  • WHAT HAPPENS IF I ARRIVE AT THE AIRPORT AND HAVE NOT ALREADY BOUGHT A BAGGAGE ALLOWANCE?

    If You Haven’t Bought A Check-in Baggage Allowance Online, Via Travel Agent Or Contact Center Prior To Your Flight, You Can Do So At The Airport Counter or Check-In Desk Provided There Is No Weight Restriction & Space In The Hold For Your Bag. Charges May Very Depending On The Destination And Airport Thus We Recommend That Passengers Purchase The Baggage Allowance Prior To the Flight. You Can Use Our Manage Your Booking Tool To Conveniently Add Your Baggage Allowance.

  • WHAT HAPPENS IF MY BAG IS OVERWEIGHT?

    If There's Enough Space In The Hold For Your Bag, You'll Be Charged 10 KG For 5 Rials And 20 KG For 8 Rials Depending On Your Destination. No Single Piece Should Be Larger Than 75 Cm X 55 Cm X 35 Cm Or Weigh More Than 32 KG. The Combined Weight Of All Pieces Must Not Be More Than Your Pre=Purchased Checked Baggage Allowance. 

  • WHAT HAPPENS IF I ARRIVE WITH MORE THAN 1 PIECE OF CHECKED BAGGAGE?

    No Worries You Can Pre-Book Adding A Bag Up To 20Kg And Save Up To 50% Of Paid At The Airport. 8 OMR Up To 20Kg Per Additional Bag (Vs 15 OMR At The Airport).
    No Single Piece Should Be Larger Than 75 Cm X 55 Cm X 35 Cm Or Weigh More Than 32 Kg.
    Provided There’s Space In The Hold For Them, Extra Weight Or Pieces Of Luggage Will Be Charged At Per Kilo Weight, Even If The Total Weight For All Pieces Is Less Than The Allowance You Purchased.

  • WHAT TIME DOES CHECK-IN OPEN?

    Online Check-In Opens 24 Hours Before Your Scheduled Departure
    Airport Check-In Opens 3 Hours Before Your Scheduled Departure.

  • HOW BIG CAN MY BAG BE?

    Each Piece Must Not Be Larger Than 75 Cm X 55 Cm X 35 Cm Or Weigh More Than 32 Kg.v