Frequently Asked Questions - Covid-19 Assistance Cover | KSA

For Nepal & Bangladesh Nationals Only Holding New Employment Visa to SAUDI ARABIA

  • 1. Which passengers can request assistance under SalamAir COVID-19 Assistance Cover?

    This assistance applies to SalamAir passengers booked and ticketed on SalamAir operated flights, flying into the Kingdom of Saudi Arabia from and nationals of Nepal & Bangladesh only while holding a new Saudi employment visa. This assistance covers COVID-19 related medical and quarantine expenses for such passengers flying into the Kingdom of Saudi Arabia on SalamAir effective from 01st June 2021 until 30th September 2021 for travel during the same period.

  • 2. Does this cover apply to SalamAir flights transiting or connecting through the Kingdom of Saudi Arabia?

    No.

  • 3. Do I need to purchase this assistance separately?

    No, SalamAir COVID-19 Assistance Cover is automatically included in your ticket.

  • 4. Do I need to register for this COVID-19 cover or fill in any application forms or submit any documents before I fly?

    No.

  • 5. Upon arrival into the Kingdom of Saudi Arabia on SalamAir flight, I have tested positive with COVID-19, how can I avail SalamAir COVID-19 Assistance Cover?

    Please get in touch with SalamAir COVID-19 Assistance Cover by:

    • calling the following number phone: 00968 94779273

    • sending a WhatsApp to the following number: 0066 92596 5630 (Text only)

    • emailing to: Email: salamair.covid19assistance@tuneprotect.com

  • 6. Do I need to obtain pre-approval before incurring any cost for medical treatment or quarantine charges when tested COVID-19 positive?

    Yes. You must obtain pre-approval from the SalamAir COVID-19 Assistance Cover team for any expenses. Failure to comply with this will void any assistance.

  • 7. Can I pay first and then reclaim my expenses?

    No, you are required to contact SalamAir COVID-19 Assistance Cover as soon as possible if you are tested positive COVID-19 and they will arrange for the medical assistance that is required by you.

    SalamAir COVID-19 Assistance Cover will not reimburse any direct payments made for these assistances.

  • 8. What is the duration of my assistance? This assistance is valid for 30-days from the date of your first SalamAir flight into the Kingdom of Saudi Arabia.

    If you are diagnosed with COVID-19 during the 30-day period while in the Kingdom, this assistance will continue and cease upon reaching the benefit limit or upon your recovery from COVID-19 or completion of a quarantine period of maximum of 14 days, whichever is applicable.

  • 9. Am I covered for this assistance if I am traveling to my Home Country or Country of Residence?

    No, this assistance is available to you only in the Kingdom of Saudi Arabia.

  • 10. Do I need to have a Negative PCR report before taking my SalamAir flight into the Kingdom of Saudi Arabia?

    Subject to requirements as per your departure and arrival airports.

  • 11. Am I covered for the cost of COVID-19 test?

    No.

  • 12. Will I be covered if I continued my journey by car, train, or flight to another city after arriving into the Kingdom of Saudi Arabia?

    Yes, you will be covered as per the Terms and Conditions for a period of 30 days upon arrival into the Kingdom of Saudi Arabia.

  • 13. What information or documents do I need once I have tested positive for COVID-19? The following are required documents when you contact SalamAir COVID-19 Assistance Cover:

    a. SalamAir flight ticket email confirmation
    b. Boarding pass
    c. New Residency Visa
    d. Passport
    e. COVID-19 positive test result that should be dated on or after the first flight and within 5 days after receiving the results
    f. Passenger e-mail address and contact number
    g. Passengers will also need to allow SalamAir COVID-19 Assistance Cover to have access to your medical data to arrange assistance.
    h. Or any other document requested by SalamAir COVID-19 Assistance Cover for processing your request.
    i. Once authorized by SalamAir COVID-19 Assistance Cover, the passenger will need to sign/acknowledge an authorization document.

  • 14. Will I need to share my personal information to SalamAir COVID-19 Assistance Cover to get assistance?

    Yes. In order to get assistance, you will have to share details with SalamAir COVID-19 Assistance Cover who will be arranging assistance and handling your claims. SalamAir may also share some of your details with the SalamAir COVID-19 Assistance Cover Team in order to verify your identities and dates of travel.

  • 15. Does it matter when my ticket was booked/issued?

    No. The ticket can be booked or issued at any date for your travel date into Saudi Arabia being 01st June 2021 until 30th June 2021.

  • 16. Does it cover infants, children and senior citizens as well?

    No, this covers only adult passengers holding new Saudi employment visas.

  • 17. What if my journey is longer than 30 days? Can I pay to extend assistance?

    No. This assistance ends after 30 days. No extension is provided.

  • 18. Does the assistance cover cost of mandatory quarantine even without a positive COVID-19 test?

    No. the cost of mandatory quarantine will only be covered If you are tested positive. Assistance is not provided if you are requested to quarantine without being COVID-19 positive.

  • 19. Do I qualify for assistance if I bought my SalamAir ticket via a travel agent or an online travel agent?

    Yes, as long as you hold a SalamAir ticket and have flown on SalamAir operated flight into the Kingdom of Saudi Arabia between 01st June 2021 until 30th June 2021.

  • 20. Does this assistance cover me in any other country?

    No.

  • 21. I have tested positive before flying to Sultanate of Oman and requested to quarantine for 14 days. Am I covered at the point of my flight origin?

    No.

  • 22. Can I contact the SalamAir Customer Center for any information relating to this cover?

    No.

    You must contact our 24/7 SalamAir COVID-19 Assistance Cover using the contact details below:

    Phone: 00968 94779273

    WhatsApp: 0066 92596 5630 (Text only)

    Email: salamair.covid19assistance@tuneprotect.com